Privacy Policy

Effective date: 29 January 2026
Last updated: 9 April 2026

1. Who we are

This website is operated by CanMarket Limited trading as CanHost.

  • Company registration: 07212058
  • Registered office: 13 The Foreland, Canterbury, Kent, CT1 3NT, UK

We are the data controller for the personal data collected through this website and our client portal at clients.canhost.co.uk.

2. What data we collect

When you visit our website or use our client portal, we may collect:

  • Technical information: IP address, browser type, operating system, device type
  • Usage data: Pages visited, time spent on pages, scroll depth, clicks on links
  • Referral data: How you arrived at our website
  • Contact information: Name and email address when you submit a contact form or support ticket
  • Account information: Name, email, address, and billing details when you register for our services

3. How we use your data

We use the collected data to:

  • Provide and manage our hosting and digital services
  • Respond to your enquiries and support requests
  • Process payments and manage your account
  • Understand how visitors use our website
  • Improve our website content and user experience
  • Monitor website performance and identify technical issues
  • Measure the effectiveness of our marketing

4. Cookies and tracking

We use cookies and similar technologies on our website. When you first visit, you will be asked to consent to our use of cookies.

Cookie categories

Category Purpose Your choice
Necessary Essential for the website to function (e.g. remembering your cookie preferences, session management) Always active
Analytics Help us understand how visitors interact with our website using Google Analytics Optional
Marketing Used to track visitors across websites to display relevant advertisements Optional
Functionality Enable enhanced functionality and personalisation Optional

Analytics cookies

We use Google Analytics 4 to collect anonymised data about website usage. The following cookies may be set:

  • _ga: Distinguishes unique users (expires after 2 years)
  • _gid: Distinguishes unique users (expires after 24 hours)

You can manage your cookie preferences at any time by clicking the cookie settings link in our website footer, or by adjusting your browser settings.

5. reCAPTCHA

Our client portal uses Google reCAPTCHA to protect forms from spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

6. Legal basis for processing

We process your data based on:

  • Consent: For analytics and marketing cookies, we obtain your explicit consent before setting these cookies
  • Contract: To provide our hosting and digital services to you
  • Legitimate interests: For necessary cookies, basic website functionality, and fraud prevention

7. Data sharing

We may share your data with:

  • Google: For analytics services (Google Analytics) and spam protection (reCAPTCHA)
  • Cloudflare: Our website and client portal use Cloudflare for DNS, CDN, and security services
  • Stablepoint: Our upstream hosting provider for web hosting services
  • Payment processors: For processing payments securely

We do not sell your personal data to third parties.

8. International transfers

Some of our service providers (such as Google and Cloudflare) may transfer data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.

9. Data retention

Analytics data is retained for 14 months, after which it is automatically deleted. Cookie consent preferences are stored for 182 days. Account and billing data is retained for as long as your account is active and for up to 7 years afterwards for legal and accounting purposes. Support tickets are retained for the duration of your account.

10. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate personal data
  • Erase your personal data in certain circumstances
  • Restrict processing of your personal data
  • Object to processing based on legitimate interests
  • Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact us or write to us at the address below.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact us

If you have any questions about this privacy policy or our data practices:

  • Online: Contact form
  • Post: CanMarket Limited, 13 The Foreland, Canterbury, Kent, CT1 3NT, UK